FAQs

Breksta Help Desk

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Need Help?

Need Help? Here are some answers to some of our most frequently asked questions. Also feel free to reach out & speak to one of our sleep consultants!

If it isn't urgent or you have trade/sales enquiry, please use the form on the left to send us an email. We usually respond within 2 hours, but please allow for 24 hours during busy periods (such as holidays).


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Frequently Asked Questions

Products

Which Breksta Calypso Mattress is right for me? How do the Calypso
 mattresses feel & which one is the best for my sleeping positions?

    • We recommend the Calypso 10” inch Medium Firm Mattress if you sleep in many positions such as your back, side, stomach and are comfortable on a medium-firm mattress. The Calypso 10” inch supports your back but also relieves pressure-point areas such as your shoulder & hips. Check out our Calypso 10” inch mattress.
    • We recommend the Calypso 12” inch Luxury Plush Mattress if you sleep a lot on your side. Our 12” inch model is good for stomach and back sleeping too, so if you like a slightly softer, or plusher bed that still gives great support, we find the 12” really gives that extra cushion side sleepers love on their side. It really takes the pressure of your weight off of your shoulder & hips while side sleeping. Or if you love a luxury plush mattress or slightly softer sleeping experience, go with our Calypso 12” inch mattress.

Why should I choose Breksta Mattress over all other brands?

We love that question because the answer defines who we are and our culture: Advanced & Luxurious Sleep Products, Balanced Comfort & Support & Affordable Pricing. The Breksta oath is to make luxury mattresses affordable for everyone. We believe we offer the most cutting edge, luxurious feeling and advanced sleep systems in the areas of comfort and support, for the best price. With quality tested, made-in-the-USA materials, Breksta’s manufacturing designs and materials are always state of the art and never overpriced. Check out Our Story page for more details!

Can I sleep on my Breksta Mattress right away?

Yes! After receiving and unpacking your Breksta Mattress, you can sleep on it right away! Since your bed has been compressed please allow "up-to" 72 hours for the mattress to fully fill-in and settle into its final firmness & height, but it mostly will expand fully in minutes! Also, jump in - it can be slept on immediately after unboxing.

Are Breksta mattresses made in the USA?

Yes, we proudly design and handcraft our mattresses right here in the USA - GO USA! We should all support the quality standards, integrity and value of supporting made in USA products, after all… We live here! Did you confirm if those other brands are made in the USA for the quality & price of a Breksta?

Are the foams in Breksta mattress products certified for my loved one’s and my personal sleep environment?

Yes, we value quality tested materials in our products - so all of the foams in our mattresses are CertiPUR-US® Certified foams. CertiPUR-US® is a third party, independent agency that certifies the foams we use are: Made without ozone depleters, Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants, Made without mercury, lead, and other heavy metals, Made without formaldehyde, Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

How do Breksta Calypso mattresses regulate temperature
 better than other mattresses on the market?

Our amazing fabric cover is a phase change material that will feel cool to the touch. When you get into bed, the cover will balance your body’s temperature to reach the optimal sleeping temperature for deep restful sleep. Also, all the foams we use are open cell and breathable so they allow airflow. Plus our Breksta cool gel memory foam dissipates heat. Your body will be amazed with Breksta's temperature regulating materials!

I am a light sleeper and my partner moves a lot. How are the Breksta
 Calypso mattresses on motion transfer?

Great question! The Calypso mattresses from Breksta practically eliminate the motion of a partner so you can rest through the night without being disturbed.

Do your mattresses smell?

No, however, if you have a very strong or sensitive sense of smell you may experience a slight or very faint smell. All materials, natural or manmade can have a smell, however, in the rare case your sniffer picks something up, it will dissipate in a matter of a few hours in a well ventilated area (for non-ventilated areas please allow 72 hours or more). However, we have been told by many customers that our mattresses don’t smell!

Do Breksta mattresses work on adjustable bases?

Absolutely! All of our mattresses are designed to work perfectly with adjustable bases and any frame really with widespread support at least every 4 inches. Shop our Adjustable Bases and Foundations.

Why are mattresses required by law to contain retardants (FR) in their construction?

By law all mattresses have to be made with some sort of fire retardant material to prevent a home from going up in flames quickly in the event of a fire. Breksta mattresses do not use chemical fire sprays. Only the highest quality fire retardant socks and materials—a fabric made of a non-woven silica/rayon/polyester/cotton blend. For more information regarding fire retardant fibers, please research Jones Fiber.

Breksta mattress use the highest quality fire barriers that even some of the brands that market organic mattresses use and are required to use by law.

What’s the weight capacity for the Breksta Calypso mattresses?

The Calypso mattresses are designed to support an individual’s weight up to 300 lbs on a Twin, or double that on 2 sleeper mattress sizes.

What are the dimensions of your mattresses?

    • We use standard US sizes and our Calypso models come in either 10” or 12” heights or thicknesses. Here are the individual dimensions of each the sizes Breksta mattresses are available in:

Twin 75"L X 39"W   / Twin XL 80"L X 39"W / Full 75"L X 54"W / Full XL 80"L X 54"W / Queen 80"L X 60"W / King 80"L X 76"W / Cal King 84"L X 72"W / Split Cal King 84"L X 36"W

 

    • Note: Your mattress is a “soft good” meaning since it is made with comfy foams and fabrics, there can be a small variance not usually more than an inch or so on the measurements above. This is normal to allow space within your frame and won’t affect the comfort of your bed at all if it occurs.

Care

What can I do to extend the life of my investment? My newly purchased Breksta Mattress!

 

There’s several things you can do to get the most of your Breksta Mattress. One common misconception out there is that some mattresses are hypoallergenic. We like to be transparent and realistic and frankly, a mattress is a dust magnet!!! The only way to really prevent dust and allergens from accumulating in your mattress is by using a mattress protector. We sell them if needed. We have Fitted &  Encased options of Mattress Protectors and we recommend them as a sure-shot way to keep yucky stuff out including dust, allergens, body fluids and moisture. The most protective one goes all the way around encasing the entire mattress and zipping shut.

Also, most mattresses aren’t flippable anymore and most all mattress manufacturers have gotten away from double sided mattresses. Therefore, we recommend you rotate your mattress 180º from head to foot every 6-8 months so the mattress wears evenly. Especially if you sleep only on one side of the mattress consistently or if your partner has a different body weight then you. This consistent rotating of your mattress will ensure that your mattress wears evenly and you get more life out of it. We use more durable materials now then in the past so flipping the mattress is not necessary and we save cost by making one-sided and pass the savings on to you.

Can I clean the cover of my Breksta Mattress?

Yes, you can spot clean it with a towel, mild detergent or hand soap. However, a mattress protector is always the best way to protect your investment and keep it sanitary. We sell Fitted &  Encased options of Mattress Protectors.

Will your mattresses show body depressions?

All mattresses will eventually mold to shape of your body slightly - they are designed to take the shape of your body for optimal sleep. However, any depressions more than 1” are covered by our Lifetime Warranty. To ensure evenly distribution & wear of your mattress we always recommend rotating your mattress from head to foot 180º every 6-8 months for this purpose - this can help with your long-term comfort. However, rest assured that Breksta mattresses are durable and lasting. We use only the strongest, state of the art materials. You should never see a depression of more than an 1” or we will repair or replace for your entire lifetime. View our Lifetime Warranty.

What do I do with the packaging of my products once opened?

We recommend any mattress or bed frame packaging or boxes you can recycle / discard immediately.

Any small bedding packaging we recommend you keep, as you never know, it might come in handy in the future event of a return.

How do I unpack my Breksta Mattress?

Our mattresses are roll-packed which means they are compressed, rolled and shipped to you in a much smaller box then the actual size of the mattress. There are 2 layers of plastic that wrap your mattress tightly rolled up. With scissors, carefully cut the first layer of plastic (be mindful to cut in an area that won’t risk you damaging the mattress). Then unroll the mattress flat on the frame or surface you’ll be sleeping on with the top side facing up, then cut the second plastic at the head or the foot of the bed first to allow air inside and the mattress will begin to expand up. From there, you can continue cutting the plastic around the perimeter of the top of the mattress until you’ve cut the entire top of plastic off. Then you should be able to fairly easily pull on the remaining plastic sticking out from underneath the mattress to slide the rest of the plastic from underneath the mattress, then….. Voila! You’re finished!

Foundations, Support & Electric Bases

What foundation do your recommend for Breksta mattresses?

Breksta mattresses work with all support frames with adequate, consistent & widespread support (at least every 4 linear inches). We also carry adjustable beds, mattress ready storage platforms frames and the more traditional metal frame & box foundation, shop here for Foundations.


If you have a semi-flexible slat system or box it won't offer lasting support for many mattresses. We recommend a non-flexible foundation, like a box foundation or flat slat system with center supports. You can tell if you have adequate support by looking at the slats—if they are bowed in any way they may have too much flex to provide the necessary support or if you put weight on your box and it is flexible, we recommend getting a non-flexible box spring or foundation.

Safety & Certifications

Do Breksta mattresses come with any certifications?

Yes, we value quality tested materials in our products - so all of the foams in our mattresses are CertiPUR-US® Certified foams. CertiPUR-US® is a third party, independent agency that certifies the foams we use are: Made without ozone depleters, Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants, Made without mercury, lead, and other heavy metals, Made without formaldehyde, Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

General Policies & Support

What Does Breksta mean?

The name Breksta is derived from ancient Lithuanian culture and as a figure, she is the night sky goddess of twilight & dreaming - protecting the world until the new dawn rises.

When can I expect to receive my Breksta Mattress?

Your Breksta mattress will ship within 3-7 business days via Fedex. We receive tracking info once it has been shipped from one of our distribution centers. If you haven’t received your mattress within 7 business days please contact us and we can provide tracking information.

What if I don’t immediately love my mattress?

It can happen! But, for that reason we have several protective measures in place to make sure you’ll always be satisfied - and just so you’re fully protected, you’ll have our money-back, satisfaction guarantee. In the rare event we can’t get you sleeping comfortably (See our 180 Night In-home Sleep Trial)

Now that being said, we do ask you to sleep on your mattress for a minimum of 30 days and this is an industry-wide practice for good reason and here’s why: Have you ever worked out or carried something heavy and been sore for a couple days? Well, changing your mattress could be similar. That’s your body’s way of saying “I’m healing!” Your body has been sleeping on your old mattress for a long time, possibly many years and your body will need some time to adjust to the new feel of a new mattress. Sometimes, your body can even be realigning on your new Breksta mattress. When switching to any new mattress that may be more optimal for you and actually provides you a better balance of comfort and support then you’re previous mattress - don’t be surprised if for a couple nights to a week in the beginning you may experience slight soreness or discomfort. This could actually be a good sign that your body is re-aligning properly & being supported and you may have the perfect fit, but just need a little time to get used to it. So, for your ultimate benefit we ask to give it 30 days to allow your body to settle into this new advanced support system, your Breksta Mattress!

 

How do I return my Breksta Mattress?

Exchanges or returns are available after you've tried the mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials.

There are several ways Breksta can work with you to help you find the best sleep system in the rare event your mattress is not the right fit after trying it for a minimum of 30 days:

    • 1st - We can modify your existing mattress. For instance, if your mattress is too firm but otherwise comfortable, we can provide a topper to create more cushion while maintaining the current level of support.
    • 2nd - We can help ensure you have the proper frame and center support for your mattress.
    • 3rd - We can identify another mattress product that may work better for you and simply exchange your sleep system. Standard shipping on all exchanges is free. Prices between mattress models may vary.


In the low probability your Breksta mattress just isn't working out & we weren't able to find the optimal sleep solution, we can refund your money in full. We aim to have a social impact and earn your utmost confidence & satisfaction. Breksta will work with you to donate the mattress to a local charity and / or have it picked up. Proof of donation / pickup required for refund. See our Exchange / Return Policy for details and steps to initiate.

How does the lifetime mattress warranty work?

All Breksta mattresses come with a Limited Lifetime Warranty for the full period of the original owner’s use / ownership. The warranty is only valid for the original owner who retains proof of purchase starting from the purchase date. It protects the original owner from faulty craftsmanship or materials, such as deterioration causing the mattress to have a visible indentation greater than one inch (1”) that is not associated with improper support resulting from the foundation or support system under the mattress. See the entire details of our Lifetime Warranty here.

Who handles customer service or returns if I purchased my Breksta product through Amazon?

you purchased your Breksta Mattress through Amazon, you will need to direct all customer support issues to Amazon Customer Support, who will work with you to resolve any issue.

Customers can contact Amazon.com Customer Service through the Contact Us link found on any Amazon.com Help page:
http://www.amazon.com/contact-us/

Or by phone:
— U.S. and Canada: 1-866-216-1072
— International: 1-206-266-2992
They are available 24 hours a day, 7 days a week.

Do you offer financing?

Yes, through Klarna, you can apply at checkout - or even slice-it in 4 easy payments for no charge & no credit check!



Trials, Exchanges & Returns

180 Night Mattress Trial Period

Try Our Mattress 100% Risk Free: No Hassle, No Stress

Thanks for giving Breksta® mattresses a fair chance & in the low probability your Breksta® mattress just isn't working out after the initial minimum trial period of 30 days up to the 180th day after delivery confirmation and we weren't able to find you the optimal sleep solution or resolution, we can refund your money in full.

Free exchanges or returns are available after you've tried the mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials and allow your body to adapt to the new sleep system.

The 180 Night In-home Sleep Trial can only be used by a customer for one exchange per mattress purchase. However, you can see our Lifetime Comfort Guarantee Policy which helps guarantee your comfort for life!

The trial period on mattresses does not change, extend or shorten once a claim is received and cannot be extended or paused unless willingly expressed by Breksta®.

- NOTE: Please allow "Up To" 72 hours for the mattress to fully fill-in to its corners and settle into its final feel, firmness & height. However, it can be slept on immediately after unboxing.

- We do not exchange for size reasons. It is the customer’s responsibility to measure & verify the size required for the customer’s application needs.

Read full Trial, Exchange, Return details.

Lifetime Comfort Guarantee

During the first 180 nights of ownership from date of delivery, the original purchaser may initiate an exchange or return of your mattress for any comfort issue. See our 180 Night Mattress Trial Period above for details.

After the initial 180 night sleep trial, if your needs change, let’s say for example you need a mattress that’s firmer or softer, or you move and need a different mattress size than you originally purchased, for as long as the original owner retains ownership of the purchased Breksta® Mattress and maintains copy of proof of purchase, you may take 25% of your original mattress price off of a new Breksta® Mattress’ current, full retail value price, and other running, promotional discounts or promotions cannot be combined in this instance. If your mattress has layers that are removable and the firmness can be adjusted, you can purchase one from us at a 25% discount off of our current retail price.

Breksta® Lifetime Warranty Highlights

WHAT IS COVERED:

Deterioration & visible defects & permanent indentations equal or greater to 1 inch that is not associated with an indentation or sag which results from use of an improper, unsupportive or faulty foundation, box-spring(s), base or platform without consistent, wide-spread support at least every 4 linear inches. The indentation must be visible to the naked eye with no weight applied to the top of the mattress

Seams coming apart that are not associated with improper use, abuse or damage

WARRANTY REMEDY - WHAT WILL BREKSTA® DO?

For approved warranty claims found to be associated with faulty craftsmanship or materials Breksta® will:

In the first 10 years of the Limited Warranty, Breksta® we will replace your mattress with a brand new Breksta® at absolutely no charge to you

After the first 10 years of the Limited Warranty, Breksta® will completely repair your Breksta® mattress, or replace it

CLAIMS - HOW TO GET WARRANTY SERVICE

Email us your warranty claim statement, photos of your mattress, the defect showing the affected area & both sides of the law tag showing legibly the serial number, model and size information, along with your phone number to:

support@brekstamattress.com

Read full Lifetime Warranty details.


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